Removals to Canada From UK

Excellent you have made the decision to start a new life in Canada, what do I do next? from our experience the sooner the better is when to contact a professional moving company as they will have up to date knowledge of what are the requirements for moving to Canada, what you can and cannot move and they can guide you through the moving process.

At Relo UK, the moving company we have professional move managers that can assist you in the relocation process, we can arrange for a no obligation pre-move survey by one of trained consultants or if you are time poor, we can arrange for a video survey at a time which is convenient to you. Our consultants are experts when it comes to moving home, we will advise you on which is required for a successful relocation, from packing and collection though to shipping and what happens once it arrives in Canada.

Please use our get a quote tab on our home page, fill in your contact details and we will have a consultant contact you, normally this process is withing 24 hours of your request.

Our experience consultants will discuss your removal requirements with you, set up an appointment time for one our trained surveyors to call in and assess your requirements. At survey we will discuss with you the removal process, what is involved in a removal service to Canada, your packing requirement, what you can and cannot move, what the Customs inspectors look for and whether you need additional services i.e., Pets, parking permits, crating, external hoists, and specialist handyman services.
During the visit, please accompany our consultant and show him everything you are intending to move, this may include opening cupboards and areas like lofts or cellars as well as outside areas garages and sheds, be as through as possible to allow us to provide you with an exacting quotation for removal service to Canada.

Alternatively, to a home visit if you are taking smaller volumes or know exactly what you are taking, we can provide you with a self-survey form or if time poor a video survey assessment.

Furniture removal services are based on the overall on the volume of the shipment and in the UK the volume is measured in cubic feet, alternatively it can also be determined in cubic metres.

To determine the volume, three dimensions are required, Length x Width x Height which is then measured by multiplying the Length x width x Height of each individual item. For removal in metres, divided by 35.315, or in inches divided by 1728.
If time is of the essence, we can also provide an air freight service. Airfreight is calculated on either the weight / measure of the consignment whichever is the greater, Invoicing will be once the actual final weight and dimensions of the shipment are known. As removal household goods tend to be volume based, the volumetric weight normally will apply, to determine the weight in kilos, the recognized international forwarders method is 1 m3 is equal to 167 kgs.
At Relo UK the moving company we have extensive experience in air shipments and can guide you through the various cost’s formulations.

Our quotation is valid for 28 days; this is due to the nature and vagrancies of international shipping which can be affected by currency fluctuations and increase in ocean and air freight costs.

We will provide you with a written quotation outlining the services offered and our contract conditions and exclusions. Prices will vary depending on whether you are packing your own consignment and / or we are doing a complete door to door service. Once volume and services parameters have been deemed and the volume is known we will then tailor make a quotation to suit your requirements.

Quotation normally exclude storage unless this has been requested at the quotation stage and has been included in the body of the quotation. Insurance cost is normally not included at time of quotation but can be added later. Council Parking permits or parking dispensation (unless otherwise specified). The following are normally not included, Carpentry or building services, dismantle / assembly of new kitset furniture. (IKEA), Difficult or abnormal access situation where ferry (shuttle) vehicle or additional labour is required, Heavy items or items needing special lifting equipment. (external lift, Piano / safe / pool or snooker table handling unless specially requested / and or otherwise specified in the body of the quotations).
In Canada excluded are import duties, taxes or other sums due to government departments, such as X-ray fees, quarantine inspection fees, customs examination fees, demurrage, quay rent, airline storage charges, cargo dues or container detention fees if incurred, and fumigation or steam cleaning if ordered, and any resulting treatment fees if applicable.
For further information on destination customs formalities and charges that may be payable on arrival please refer to our relevant destination country guide which will give you up to date information.

For international removals VAT is not applicable for overseas move, VAT is only applicable for UK domestic removal services I.e. storage, or ancillary services like handyman or external liftings or hire of specialised equipment

As a high-quality international removal company, normally we work on a fortnight notice is the best notice period to be able to plan and schedule relocation service, however we are constantly able to fit clients in a short notice for collection dates, and we have been able to accommodate clients with as little as 24 hours’ notice.

On booking of your removal, we will take a 15% deposit to secure your nominated collection date. We will also send you a comprehensive booking email, which will advise the collection date and time crew will arrive to commence your removal, we will request a copy of your passport and supply you with insurance information for your perusal. We will also request that the customer acceptance form sent with your quotation is completed and returned to our office, this can be done via email. Once your shipment has been collected, we will provide you with a final balance invoice which is In accordance with our trading terms we will respectfully request that we receive payment of the invoice within 72 hours of it being issued. Once payment has been received your consignment will be scheduled to depart as per your quoted terms. Of course if we can assist you further at any time please do not hesitate to contact our office on 01323 763689 or info@relouk.com

Prior to your moving day our operations team will confirm the date and approximate time scale.
Our crew will advise you on route if they are going to be late etc. Once crew has arrived at your address, it’s advisable to show the removal team around and highlight what is going and not going with crew team leader who will then decide where best to start the removal. Make sure you have everything you need for your travel arrangement (passport, airline tickets in a safe place). Once the collection has been completed, make sure you have a final walk around with the crew before the removal teams leaves and everything is checked and good to go and nothing has been left behind. Now time to leave, your new destination awaits.

If the shipment is based on a groupage (shared) service, we will complete a warehouse measure once returned to our depot to confirm the volume, if additional items have been added or the volume is difference from the estimated we will advise the additional costs and invoice accordingly. If you are thinking of adding additional items above the agreed volume it is wise to talk first with your move manager prior to collection day, as additional items can cause extra charges. If your service is based on an exclusive use container, then we will add space permitting, please note additional charges may be applicable as these additional items will affect the quoted rate.

On booking of your removal, we will take a 15% deposit to secure your nominated collection date. We will also request the completed customer acceptance at time of booking as this confirms the contracted conditions. Once your shipment has been collected, we will provide you with a final balance invoice which will be In accordance with our trading terms we will respectfully request that we receive payment of the invoice within 72 hours of it being issued. If you are looking at insurance we will require a completed declaration prior to removal commencement date, insurance premium costs will be added to your final balance. In the intial quotation email sent there will be a link which will take you to our terms and conditions (please read).
Once payment has been received your consignment will be scheduled to depart as per your quoted terms. Of course if we can assist you further at any time please do not hesitate to contact our office on 01323 763689 or info@relouk.com

Yes, no problem, what we will require is a purchase order form your present employer and contact details on who will be in charge of payments, as we will not have trading terms with your employer in place, our terms and conditions will still be 15% deposit on booking and balance of invoice 72 hours after collection. We will also require signed acceptance return to confirm the booking.

At Relo UK the moving company we cover all of mainland United Kingdom with our own crews, for Ireland & Northern Ireland we have a sister company we work in conjunction with. Our extensive network of affiliates allows us to cover any European country, in fact we can cover anywhere worldwide

At Relo UK the moving company we have a dedicated team of expert removal professionals. International is all we do, and our staff are given extensive training in packing and export wrapping techniques. We have set up our own in-house training modules, and we constantly monitor our quality packing procedures. With each individual removal we will complete the packing in your home, we only use purposed designed quality materials, each item is labelled, and the description is recorded on inventory page. Our team of expert packers are friendly polite and professional and will treat you and your possessions with the up most respect.

We source only quality materials and use the latest available on the market. We use a double grade cardboard carton and our export wrapping material exceeds what is normally available. Moving international has its own unique challenges and the packing materials have to be able to withstand the rigors of an international relocation, we have a range of cartons and we can say with confidence that from a book, to a glass or your precious ornaments to your clothing, our quality materials and crew packing techniques gets the job done second to none.

With owner packed consignment, we will supply you with the same materials our crews would use ourselves, we can arrange delivery in advance prior to your collection day, with owner packed consignments for customs purposes we would require a list of each item you pack so we can include with your removal inventory, as this will assist with the customs formalities in Canada. Due to Customs and Agriculture regulations in Canada, owner packed consignments are looked at more scrupulously than a removal packed consignment.

Making ready, lofts, garages and sheds etc should be cleared in advance of move day. Prior to our crew arriving it is a good idea to sort out what you want packing and what not. Dispose of anything that is not going to be relocated, take down electrical items from wall and if you still have original boxes get them ready for packers. On the moving day, it is a good idea to have driveways clear for vehicles, if required arrange parking suspension in advance, most councils have procedures that allow for parking suspension to be put in place, if moving from apartment with lift access a manual override key is a priority, dismantle any self-assemble furniture prior to moving day.

Dispose of any item that is not going to be located, our removal packers will empty and pack all contents from cupboards and drawers etc, have a designated area the packers will not access for any possessions you are taking yourself, make sure your passport and valuables are in a safe place and not with the items that are going to be packed. At commencement of removal do a walk through with team leader so all parties are understanding of the packing process.

Household effects are transported around the world by various methods, depending on the volume or quantity of goods for shipment, urgency of delivery and budgetary considerations. Depending on your volume as a guide a three-bedroom house would fit into a 20ft container whereas large houses four bedrooms or more, then a 40ft is the best option. Larger 40ft High Cube containers are also available depending on volume and destination. Sea freight charges are calculated on the overall volume of your consignment. Our consultants are experts when it comes to international relocations, and we will recommend the most appropriate container for your removal.

Groupage (Shared) service is the economically recognised method of shipping for smaller volume moves as you are saving money by sharing costs. Your household effects are loaded into a shared container with other ReloUK consignments bound for the same geographical destination as soon as sufficient volumes are available; this way you only pay for the container space utilised. As one of the largest groupage container operators in the UK we are able to offer frequent sailing dates on all major routes to Canadian capital cities.

We can service any Canadian destination, via our fast and efficient air courier service. If you require immediate access when you arrive then this service is for you, we can pack and air freight items such as your personal documents, tools of trade, laptop computers, baby accessories, seasonal or business clothing etc. We will export pack your possessions at your home, consolidate into air worthy cartons and transport to your new destination. Transit times vary typically between 7 and 10 days to the destination airport and allow 5 / 7 days once landed for customs and quarantine formalities.

Generally, under shipping companies’ conditions of carriage, items which are consider dangerous i.e., explosives, flammable gasses, lithium batteries, poisons & toxins, scuba tanks, gas cylinders, aerosol cans, ink that we cannot accept for shipping, other items that are recommended not be shipped are creams, liquids, food, cash, bonds, jewellery, alcohol (will be subject to duty). Please refer to our Prohibited and Restricted Items fact sheet. For further information on items that may not be imported please refer to our relevant destination country guide

CITES is the Convention on International Trade in Endangered Species of Wild Fauna and Flora, an international agreement between governments to safeguard certain species from over-exploitation. Any item that is pre 1947 does not require a cites permit. If you are unsure if your items are a species controlled by cites, please check Cites website for further information. The provisions of trade under the Cites banner are various and range from live animals and plants to a vast array of wildlife products derived from them, including food products, exotic leather goods, wooden musical instruments, timber, tourist curios and medicines.
To apply for a CITES permit you will need to complete an application form (charges apply). You will also need to check any specific requirements with the intended import country. For further information please visit the CITES website. Please note we will require the CITES permit six weeks prior to your moving date; we are required to present the permit at the port of departure prior to container loading, failing which the certificate may be deemed invalid and the item may be denied entry at destination, or destroyed or returned to the UK, at your expense.

Canada has strict EPA laws on importing vehicle into Canada, rules are similar to the USA

• The car must comply with Canadian standards.
• All vehicles are inspected by the Canadian Agricultural Inspection Agency upon arrival into Canada.
• The vehicle must be owned and used for more than 6 months in order to qualify for tax and duty relief.
• For returning residents, a tax and duty exemption applied to the first $10,000 of the vehicle’s value.
o Anything in excess of $10,000 will be charged applicable duty and taxes.
• For work permit / student visa holders, duty and tax will be waived for the duration of the permit.
o The vehicle will be imported on a temporary basis for the duration of the work permit / student visa must be re-exported upon departure from Canada.
• All cars / motorbikes should be clean on arrival and free of any soil or containments.
• It is recommended to include proof of cleaning (receipts) with the shipping documents.
o Steam cleaning may be required.
• The vehicle cannot contain household goods and personal effects items.
• Motor vehicles imported into Canada cannot be licensed in Canada unless cleared through Canadian Customs.
Please contact our office for further information where one of trained consultants will be happy to assist

Moving home is commonly regarded as the third most stressful thing we do, moving to a new home can usually be a chaotic and stressful experience. Our staff have been extensively trained to take every possible precaution to protect your property and possessions during your removal. We recognise that your personal possessions and property mean a lot to you.

Whilst great care is taken during the removal of your goods, we will do everything possible to ensure your possessions arrive safely, nevertheless there are many instances of risk for loss or damage which are beyond the removal companies’ control. Due to this Relo UK’s liability for loss or damage has to be limited by our standard terms and conditions contract, which are incorporated into all removal, storage and shipping contracts.
If you do not take out adequate insurance, your recourse against the removal company or subsequent carriers and third parties for loss or damage, if they are liable, may be limited. Other parties involved may include, for example, the nominated shipping company or airline, other transport operators, the Port Authority etc. These parties operate under separate contract conditions, or under international law or conventions that may limit or exclude their liability. If a loss occurs at sea the shipping company may declare a General Average loss (which is the cost incurred by the carrier to preserve the vessel and its cargo). In this case, you, as the ‘shipper and owner’ of the goods may have to contribute to the General Average loss incurred by the shipping company. This principle of contribution is an insurable risk and is covered by marine transit policy issued by Relo UK.
Insurance is a way of managing risks. When you buy insurance, you transfer the cost of a potential loss to the insurance company.
A transit proposal form will be provided with all our quotation extended. We advise you to read the information carefully; if there any questions or queries, please do not hesitate to ask.

At Relo UK we have a fully customs bonded warehouse, which is alarmed and fitted with CCTV cameras for added security, whether it is for a short period whilst in transit, or for a longer term, we are able to offer you with a competitive storage cost, prior to your removal shipping service.

Canada does have certain customs formalities that require your presence in Canada to allow for customs clearance formalities. With our network of partners, we can provide storage prior to delivery.

Our storage facilities in Canada are modern, security protected, destination storage rates are available on request. Insurance may be extended to cover your goods whilst in store at a premium of 0.3% of the value you declare, per month or part thereof, upon your written instruction and payment of the appropriate insurance premium. Please note that failure to extend cover and pay the insurance premium will render your goods uninsured, please refer to our standard terms and conditions

At Relo UK the worldwide moving company, we have based our quality standards on exceeding the recognised industry standards of bar and fidi, we have own in-house standards procedures, as we only do international relocations, our crew are well versed on the latest packing and removal techniques. As a proud member of the international mover’s association, we are constantly monitoring industry standards, and our general manager does spot checks on the crews to make sure they are conforming to our high standards.

From your initial enquiry, you are allocated a consultant who will answer any questions regarding your move and will be your principal contact, from the quotation stage through to booking and once it arrives in Australia, at any stage of your move you will, also have contact, with our shipping & admin managers and our General Manager who will oversee your relocation, rest assured your removal is in good hands.

Once you have confirmed that Relo UK are to be your selected supplier, we will confirm you’re booking with an email, which will confirm your shipment details and request the following information from you
1. Completed Acceptance/Customer Information Form
2. A legible copy of the details page of the “lead clients” passport (photo page) - Please ensure that we have the correct details for the “lead client” or person whose name the shipment will be in.
3. A copy of your residents VISA or work permit for your chosen destination - unless you are a returning passport holder.
4. Completed Insurance Valuation Form - attached for your reference (should cover be required).

Please note it is your responsibility to ensure you have authority to import your belongings into Canada, so if in doubt contact the Canadian Embassy. We are unable to ship your goods without your completed documentation and payment.

Once your shipment has been loaded into a designated sea freight container, we will notify you by email, we will confirm the shipping line, the container number and our designated office in Canada that will be handling your clearance and deliver procedures. Once dispatched, all the relevant documentation is sent to our counter parts at your chosen destination who will check and make sure paperwork is correct, they will also make contact with yourselves.

Upon arrival in Canada either as an immigrant or returning citizen you must report to Canadian Immigration that there are goods to follow to obtain the B54E declaration form, I.e. Shipments must be declared to Customs at the port of entry (POE) (airport/U.S-Canada border). Customs will then issue documents needed for Customs clearance:
 BSF186 personal effects accounting document
 BSF715 casual goods accounting document.
The owner of the goods must present a list of items to be imported. It is recommended that a copy of the packing list / inventory be hand carried for presentation to Customs. Customs may request a value on the shipment (returning citizens).
Customs Clearance Procedure once consignment has arrived at port, is that you the client (owner of the shipment) are required to report in person to custom house to clear the shipment (normally a representative from our office in Canada will advise beforehand and meet you at the customs office). Shipments destined for areas/cities outside the main port of entry cities will be moved under bond to the closest bonded facility to the consignee’s delivery address so that you the client can clear at a local customs office.
Please note as the client you must have residence status in Canada for the shipment to clear.

At Relo UK we do not have our own tracking website as you can track the container through the designated shipping line, we will supply you with the shipping line, vessel and container number, please be aware vessel details may change during transit due to transhipment ports but the container details will not.

Customs Clearance Procedure once consignment has arrived at port, is that you the client (owner of the shipment) are required to report in person to custom house to clear the shipment (normally a representative from our office in Canada will advise beforehand and meet you at the customs office). Shipments destined for areas/cities outside the main port of entry cities will be moved under bond to the closest bonded facility to the consignee’s delivery address so that you the client can clear at a local customs office.
Please note as the client you must have residence status in Canada for the shipment to clear.

Quotation extended will be based on a door-to-door service and will included terminals and custom clearance formalities, what is not included in our quotations are customs inspection fees, any customs duty or taxes on new goods are goods that do not meet the unaccompanied effects ruling.

We are a core member of the IAM (International Association of Movers), which is a governing body setup to check for quality assurance and customer service within the removal industry. This is very similar to the BAR (British Association of Removers) but instead of on a UK scale the IAM is recognised internationally so you have peace of mind here in the UK, and also at your destination, that the way your move will be conducted would be monitored and comply with agreed standards that are enforceable by the governing body wherever you are in the world at the time.

Your removals are constantly monitored by our team and in the unlikely event or any matter requiring attention our general manager will oversee and respond to your directly. If you have taken marine transit insurance that requires a claim will promptly send you a claim form and register your claim with the underwriters. At Relo UK we succeed on having your repeat business and personal recommendations, we therefore we remain at your disposal as client satisfaction is paramount to our core principles.

Our terms and conditions are based on standard international removal industry codes of practice, these conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'you' or 'your' it means the Customer: 'we', 'us' or 'our' means the Remover. These terms and conditions can be varied or amended subject to prior written
agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.

At Relo UK, we can assist with a range of ancillary service from pet transport, house cleaning, bespoke crate making, handyman service and currency direct financial transactions.

At Relo UK the worldwide moving company, we are not the biggest international mover, however our service is second to none, we have since our inception we have moved countless families and their possessions worldwide, we have an in-depth knowledge of removals to Canada and you can be rest assured the service we provide will be competent, friendly and at all times professional, we are proud of our reputation and look forward to moving you.